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01. 09. 2020 11:09


Past operational success sees Richmond's renew its contract with MiX Telematics 

Richmond's, a Hertfordshire-based company which provides executive coach hire, first-class holidays, day trips and local bus services within the UK, has renewed its contract with MiX Telematics for a further three years.

This comes after the successful implementation of a bespoke long-term programme by MiX Telematics, which was specifically designed to enhance Richmond's performance, safety and the overall customer experience.

Richmonds Coaches renews with Mix Telematics

The programme was developed in partnership with MiX Telematics' Customer Success Management team and provides a highly sophisticated telematics solution.

This solution tracks and monitors driver and vehicle performance across Richmond's 30-strong fleet while delivering information on a range of operational engineering parameters.


Vehicle data reported in real-time to avoid breakdowns

The contract renewal will now see the latter aspect of the relationship develop even further.

Currently, engineering data on factors such as high engine temperatures, low coolant levels, low oil pressure and low battery output is being gathered and reported on.

In the event of a parameter being exceeded, email notifications are sent to relevant individuals.

Future development will see the programme extended to cover dashboard information, such as the monitoring of warning lights and other related instrumentation.

The MiX Telematics Customer Success Management team provides ongoing consultancy services to Richmonds in order to maximise the benefits derived from the solution. 


Driver engagement

Another key aspect of the partnership is driver engagement, which is driven by the MyMiX app.

MyMiX allows drivers to review data regarding their driving performance at their own convenience which helps them identify areas where they need to improve and then take appropriate action or receive training.

Richmond's MD Andrew Richmond, says: "As a long-standing MiX Telematics customer, we appreciate the service they provide and the benefits their programme brings to our business.

"Having access to real-time engineering data enables us spot and rectify faults before they become major issues and that, in turn, helps us reduce costs and maximise our customer service levels."


About MiX Telematics 

MiX Telematics is a leading global provider of fleet and mobile asset management solutions delivered as SaaS to 766,000 subscribers in over 120 countries. The company’s products and services provide enterprise fleets, small fleets and consumers with solutions for efficiency, safety, compliance and security.

MiX Telematics was founded in 1996 and has offices in South Africa, the United Kingdom, the United States, Uganda, Brazil, Australia, Mexico and the United Arab Emirates as well as a network of more than 130 fleet partners worldwide.

MiX Telematics shares are publicly traded on the Johannesburg Stock Exchange (JSE: MIX) and on the New York Stock Exchange (NYSE: MIXT).

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