JCT600 Vehicle Leasing Solutions has signed a new three-year contract with long term incident management partner FMG.
The deal will see FMG continue to provide an end-to-end incident management service to JCT600 VLS’s leasing customers. When incidents occur drivers and fleet managers have immediate access to FMG’s 24-hour driver and vehicle support services, including 24/7/365 first notification of loss, repair and downtime management, third party intervention and mitigation and uninsured loss recovery.
Many of JCT600 VLS’s customers operate mission critical fleets and FMG’s flexible repair network provides a full range of repair options in addition to traditional bodyshop repair, including SMART, mobile and midi repair through an express repair pod solution, which reduce vehicle downtime to an absolute minimum, often removing the need for a replacement vehicle.
Ben Creswick, Managing Director at JCT600 Vehicle Leasing Solutions said, “As a leading provider of fleet services, we know first-hand the impact even slight vehicle incidents can have on our customers’ drivers, business and productivity. Everything we do is geared towards helping our customers to run their company vehicles efficiently and by continuing our partnership with FMG we can ensure that the hassle, cost and downtime following an incident will be reduced to an absolute minimum.”
The new contract includes a new bespoke incident reduction programme which focusses upon preventing incidents from happening in the first place, with the implementation of FMG’s risk management solution together with dash cam technology.
The risk solution improves driver behaviour by monitoring the way in which a vehicle is being driven and motivates drivers to adopt safer driving techniques. All journey data is aggregated and translated into a simple dashboard which allows drivers and fleet managers to monitor vehicle and driver performance. Comprehensive post incident analysis generates risk management recommendations tailored to prevent such incidents recurring, including on-road and online driver training modules. Further enhancements to FMG’s risk solution will be launched early in 2021.
Ben Creswick added, “By adding this incident reduction programme we can help our customers to improve driver safety whilst reducing fleet costs in the best possible way, by preventing incidents from happening in the first place.”
Dave Parry, Commercial Director at FMG said, “We’re very proud to enter into a new phase of our long-standing relationship with JCT600 VLS. As JCT600 VLS’s trusted support partner, we have gained a thorough understanding of their business needs, their future strategy and the changing needs of their customers, and we continually improve our value proposition to ensure we proactively meet these evolving needs. Taking a proactive stance to protect the longevity of customer relationships in this way is the backbone of our business and core to our success in precisely meeting every customer’s individual business requirements.”